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Kevin Lukasik Profile | Automotive/Insurance
Professional Dedicated
insurance professional with more than 10 years of experience investigating and processing automobile/special lines insurance
claims. Skills include analyzing damages/causes, interpreting policies and negotiating payment solutions.
Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service. Additional
experience in mechanical and body repair shop management. | Key
Skills | § Claims Handling and Investigations § Damage Assessment § Liability Analysis § Subrogation/Arbitration § Total Loss and
Towing § Commercial Auto | § Fire/Theft and SIU § Policy Interpretation § Confidential Records
Management § NYS Auto Insurance Regulations § DRP Claim Processing (Body Shop) §
Special Lines (Boat, Cycle, RV) | Experience | H and V Collision
Center – Colonie/Troy NY Repair Manager, 1/6/2011 to 7/15/2011 Completed estimates and managed repair process for a number of
Direct Repair clients from start to finish, including total losses, billing, and following client Best Practices.
Focus on reducing cycle time and improving efficiency. Worked with parts department to ensure compliance
with Reg 64. Outcomes: § Handled appx 30-40 estimates/repairs per week in a high volume production shop atmosphere. § Maintained 90%
accuracy rate based on company metrics § Selected by supervisor to assist with Troy Facility OSHA/DEC compliance; resolve total losses;
and monitor claim status updates. § Assisted in front office as CSR while staffing issues addressed Property Damage Appraisers – Albany NY Field Claims Appraiser, 9/08 to
12/10 Completed
field appraisals for Insurance Companies, TPA’s, Lienholders and Leasing Companies. Provided damage
summaries and feedback regarding POI, Liability, vehicle conditions. . Outcomes: § Product Lines included
Auto, Commercial Auto, RV, Special Lines, Agricultural and Fixed Property (exterior) § Assisted in mitigation of damages
for self-insured entities such as National Grid, NYS Insurance Reciprocal Pool (School, County Governments)
and more | | | | |
| Progressive Insurance, Albany NY Commercial Auto Team Leader , 12/04 to 1/08 Managed Regional Team of Commercial Auto
Field Specialists (8 direct reports/11 states). Duties included training new hires, ride-alongs, continuing
support and education. Completed QA and file audits to ensure consistent quality claim handling.
Draft Authority to 25K. Outcomes: §
Created and implemented processes to streamline productivity § Participated in
performance management including performance evaluations §
Was part of the team revolutionizing commercial auto claim handling § Created and implemented
coaching summaries and performance initiatives to achieve monthly objectives | | | | | PCS Team Leader, 6/03 to 12/04 Supported claims adjusters in processing hundreds of first- and third-party auto physical
damage claims. Completed estimate QA and feedback, including coaching and performance evaluations.
Draft authority to 25K. Outcomes: §
Accompanied field reps on assignment and delivered mentoring and feedback § Developed a “Quick
Triage” process for potential total losses, mitigating storage costs and improving cycle time- subsequently implemented
State-wide § Completed coaching summaries and provided continuous feedback for improvement; assessed and recommended colleagues
for advancement when prepared PD3 Claim Specialist, 3/03 to 6/03 Assumed handling of all specialty files
including but not limited to Special Lines (Boat, Motorcycle, RV), fixed property, and High Exposure losses (reserve greater
than 25K). Assisted Fire/Theft/SIU with suspicious claims, and provided field support to Extended Handling
Division for fatalities. Outcomes: § Provided support on client and adjuster spectrums for emotionally difficult claims involving
fatalities § Developed a strong understanding of insurance policies and legal issues related to policy wording, exclusions, and
requirements for different vehicle types § Developed relationships with multiple vendors to assist in claim cost reduction while providing
the best possible customer service as possible §
Provided training to colleagues for claims relating to engines, transmission,
steering, suspension, Airbag, ABS, etc. Claim Investigator II, 4/99 to
6/03 Primary
claim handling for all Fire/Theft claims and those involving a suspicion of fraud. Also handled complex
coverage issues including Reg 79, Agency Binder Investigations, Coverage Denials and more. Outcomes: § Identified and
assisted on file which resulted in subsequent FBI involvement §
Experience with Grand Jury and Trial Testimony on Arson Case conviction § Handled multiple
files involving SIU, NICB, and NYS IFB involvement | | |
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| Associate Claim Representative , 4/97 to 4/99 Primary duty as claim handler on Automobile Claims from
start to finish including recorded statements, liability analysis, triage of PD and BI claims to appropriate
subdivisions, and file closure including payments. BI handling and settlement in-person
included. Focus on reducing cycle time and improving efficiency. Reviewed files to ensure compliance with
Reg 64. Outcomes: § Handled appx 90-130 “features” per month (Comp/Coll/PD/BI) § Exceeded expectations
for performance every year. § Selected by supervisor to assist with Mechanical-based features based on prior
work experience Latham Motors, Inc. Truck Service Consultant/Dispatcher,
12/96 to 4/97 Responsible
for scheduling daily workload for Light/Medium Truck Service Department. Duties included initial scheduling,
work order completion, estimating and obtaining work authorizations. Outcomes: § Was Promoted form Line Mechanic
to Service Advisor § Knowledge of manual estimating system and workflow process. §
Created a “Right from the Start” customer awareness campaign
for the sales department to ensure customers were properly advised of the benefits of dealer service and their warranty available
for their new purchase | Education | A.A.S. Automotive
Technology, 5/ 89 n SUNY Morrisville,
Morrisville NY Training: Completed extensive training in auto and diesel repair and associated skills such as welding, body repair,
diesel fundamentals and more. A.A.S Sales and Marketing 5/87 – Broome
Community College, Binghamton NY Training: Various aspects of Sales and Marketing
including Advertising, Business Law, Public Speaking and more. | Computers Certifications References | CCC, ADP, Mitchell; Microsoft Word, Excel, PowerPoint, Outlook. Proprietary Software
from various employers. ASE and ICAR Available on request; NYS IA # 971846. David Brant, SIU Manager, AIG Claims (518) 640-9046 Kevin Chevrier, Northern Border Coordinator, Homeland Security, (518) 408-1678 Ellen Amedio, Claim Team Leader,
Progressive Insurance (518) 598-5302
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